AiO Regulations

General

AiO Logistics Network (hence called AiO) is a non-exclusive network of independent freight forwarders and international logistics companies. Network membership is not capped by AiO
All AiO members must be local or regional logistics companies with good reputations (regarding finance, operations, communications, sales coordination, and other professional factors) which can be backed up with at least four third-party agency references from countries outside of the residence of their main head office. This cannot be waived. Major multinational companies that work primarily only with their own branches cannot join AiO but neutral subsidiaries of such companies are allowed.
AiO members agree in their first year of membership to transfer at least 50% or more of their new business activities to other AiO members and from the second year of membership at least 70% or more of their new business.
AiO members agree to attend the worldwide meetings, not missing two consecutive years without reason. If a member attends a regional meeting in the same year they missed an annual meeting, it is considered that they did not miss the annual meeting that year.
AiO members who are not up to date and current with their accounts with AiO will not be allowed to attend international meetings.
6. AiO membership invoices for new members are payable upon presentation. For renewals, AIO will invoice one month in advance. Renewal invoices are due thirty days after the date of the invoices.
Any bilateral agency contracts between two AIO members are considered to supersede the AIO’s standards, terms and conditions.
As a point of professional courtesy, AIO members will not actively target and recruit personnel of other AIO members in the same gateway. However, if personnel respond to advertisements or general announcements then it is down to the discretion of the staff member.
As a point of professional courtesy, AIO members will not actively target and pursue accounts that they know work with other AIO members. Should an AIO member discover this to be the case with a new prospect, they should abandon the effort. However, if an AIO member is directly requested to quote new business or bid on a project by a potential customer who currently works with another AIO member, this becomes a non-issue. AIO members should never lowball the bid or quote simply to grab the business if it is currently held by another member.
No AIO members shall solicit any other AIO member for the purpose of having that member join another forwarder network that competes with AIO for membership. AIO reserves the right to forfeit the membership of any AIO member soliciting for other networks.AiO

Financial Terms

The terms of payment among AIO members are determined by the quotation for the business concerned. Booking per the quotation without further arrangements is considered acceptance of the payment terms on the quote. Quotation acceptance supersedes any prior contracts or agreements. If no payment terms are included in the quotation and an agency contract is in effect between the parties, the payment terms will follow the contract. In cases where the quote contains no payment terms and there is no agency or other commercial contract between the origin agent and the destination agent, or unless otherwise agreed, AIO members will settle all debts within thirty days of invoicing one another.
Unless otherwise agreed, AIO members will keep FOB, clearance, delivery / inland transportation, etc., charges for themselves. For international ocean or air carriage, a 50/50 profit share will be assumed.
Unless otherwise noted and agreed, it is automatically assumed that AIO members will quote each other in United States Dollars. Quotations from AIO members to AIO members must specifically state other currencies, if this is a requirement.
Unless otherwise agreed, payments to AIO members will be in the currency quoted.
For on going business between members, monthly statements should be provided by the creditor.
For all ongoing AIO business requiring offsets, unless otherwise agreed, both parties should provide statements for settlement by the 10th of each month.
Prior to the end of each month members should report all overdue amounts through the overdues payment alert form. In addition, any amounts that pass the 60 day overdue mark should be reported directly to the AIO Coordinator within five business days of that mark. Failure to report the said overdues at either juncture will jeopardize future claims for non-payment, should such claims be required.
When an AIO member supports a policy that a credit application is a requirement to do business, this should be clearly stated in quotations to all other AIO members. Otherwise this will not be assumed to be a requirement.
All transactions between members are to be paid as agreed bi-laterally between members (or multi-laterally should the trade be cross trade arrangements between members). Payment between members for due invoices, debits, or other agreed debts which are incurred by the trade, unless previously agreed between the concerned members, will not ever require or depend upon the actions, payments, or motions of any third or fourth parties (shippers, consignees, customers, or agents otherwise). If a debt with another member was incurred then it shall be duly paid by responsible party ordering the transaction as agreed. Awaiting payment from someone else is not an excuse for non-payment to another member unless these were the terms prior to the trade.
Members are required to pay presented invoices according to terms of quotations regardless of their own internal company regulations or policies of their banks. Should any member have internal company regulations regarding vendor payments that may potentially delay payments to other network members, whether the delays may be foreseen or unforeseen, these internal regulations must be disclosed at the time of, or prior to, the acceptance of any quotations before work commences. Booking of any cargo or work without such notification denotes complete acceptance of the quote as proffered. Acceptance of terms of quotations are final contracts, thus superseding any internal vendor policies whether such policies include applications for credit, vendor registration, banking documentation or other bureaucratic commercial applications or registrations. Conversely, should the quoting party agree in writing prior to booking to accept the other member’s internal policies over their own quotation terms, then the quoting party is deemed to have deferred the payment terms of their quotation.

Communications / Operations

English is the common language of communication between AIO members when writing. All AIO members should have in their office at all times at minimum one person to handle communications who has an internationally acceptable standard of spoken and written English.
Rate request from other AIO members that arrive in the AM should be responded to by the PM. Rate requests from other AIO members that arrive in the PM should be responded to within the AM following business day. If the rate is not yet available, needs more information, or is difficult to get quickly, an immediate notification as such should be sent in writing. (When referencing AM and PM, we are noting the receiver’s time.)
It is assumed that AIO member’s operations have workable telephones, faxes and e-mail systems. AIO members should, when ever possible, use official company e-mail accounts for business and refrain from free sites such as Hotmail, Yahoo!, etc.
Routing orders to AIO members should clearly state that the routing order is from an AIO member. This is in order to avoid confusion.
Any time a quotation or shipment is refused, the refusing party must let the AIO party being refused concisely in writing the reason the quotation or cargo is being refused.
If bilateral agency contracts are required by AIO members as a condition of working with other members, this should be clearly stated in initial quotations to other AIO members.

Sales Coordination

1. Acknowledgement of all sales leads should be undertaken by next business day latest. This includes leads that the recipient might not be able to accept for whatever reason (reason should be stated).

2. Leads should be followed up and reported to the originating party within five business days. This includes all leads with holding patterns.

Official Complaints / Dismissal / Termination / Resignation

Any official complaints regarding AIO members should be made to the AIO Coordinator with a cc to the AIO Executive Director. Any official complaints regarding AIO staff should be made directly to the AIO Executive Director.
AIO members may be dismissed at the discretion of the Executive Director for non-conformity with the AIO Standards, Terms and Conditions listed here.
AIO members may be dismissed at the discretion of the Executive Director for refusing to quote to or work with other AIO members if they have never worked together.
AIO members may be dismissed at the discretion of the Executive Director for non-payment of non-disputed debts to other members.
AIO members may be dismissed at the discretion of the Executive Director for non-payment membership subscription fees after two official warnings.
Dismissal of AIO members for financial reasons will be broadcast to all members for their financial protection.
Resignation of membership will have an immediate effect if no resignation date is given. If any outstanding debts or invoices are owed to AIO, they are to be settled immediately. There are no refunds of membership dues for resignations.
For any AIN Group network member companies who have shareholders, owners, management or otherwise, who have ownership, administration, sales or otherwise management situation in another ostensibly rival logistics network, whether competing directly or not with any AIN Group network, should inform our executive director, director or membership coordinator during the membership process. This includes both for profit or non-profit organizations.

Advocating for other networks within our networks is cause for dismissal. Advocating includes selling, marketing for, introducing for membership or similar activities (as deemed by the AIN Group management). Should AIN Group network members join the rival network, this could be assumed that the member advocated another competing network within our network.

Dismissal in all above cases is without refund.

Disputes

In cases of disputes between members, undisputed amounts are considered to be legally owed. As such, undisputed amounts on open invoices shall be paid in good faith, minus the disputed amount(s), per the prior agreement (whether a quote, invoice, contract or other agreement).

Airing Disputes

Disagreements will be kept private and discussed openly only with the parties directly involved and the network directors / coordinators. Publicly airing official or unofficial disputes, making inter-network arguments public, personal or ad hominem attacks will not be tolerated. This pertains to any company member or corporate sponsor of any AIN Group network, personnel or officers working with any AIN Group member company / corporate sponsor or with AIN Group staff.

Included in this regulation is aggressive behavior toward any member company / corporate sponsor, representative thereof or AIN Group staff. Aggressive behavior can include verbal attacks and / or threats (whether oral or written), physical attacks, defamatory or slanderous behavior, lying / misrepresentation, etc.

Defaming by broadcast email, group emails (whether in to, cc or bcc) at any AIN Group sponsored communication tool (such as, but not limited to members only areas of websites, social media profiles / pages / channels, mobile messenger app groups etc. are unacceptable. It is also unacceptable to do so at AIN Group events, conferences, or at AIN Group booths at exhibitions.

Acting in any such way will result in an immediate expulsion from membership without refund. Additionally, spreading and re-broadcasting others’ private disputes by negatively taking part in the reply all, forwarding, etc., said messages will draw a warning from AIN Group. The second time may also result in expulsion from the group.

Network Dispute Resolution Program (NDRP)

When members of any AIN Group network have a disagreement, they must follow the Network Dispute Resolution Program (NDRP). This program uses LMA Legal, an external firm specializing in maritime and transport law, as a neutral assessor. LMA Legal is brought in by Keystone Partnership, which is the financial protection partner for all AIN Group networks. LMA Legal’s role is to listen to both sides and provide an expert opinion on how to resolve the dispute.

It’s important to understand that the NDRP is separate from the financial protection fund. The financial protection fund is only for cases of non-payment or official bankruptcies. The networks themselves do not act as legal arbitrators for other types of disputes. They emphasize that these issues are legal matters and should be handled by qualified legal professionals or licensed arbitrators to ensure proper resolution and avoid legal risks. Acting as an unlicensed arbitrator could expose the networks to legal problems, and their decisions might not be enforceable.

If a dispute is lodged, all parties involved are required to participate in the initial steps of the program because of their network membership.

NDRP Process:

Step 1: Starting the Dispute
The party initiating the dispute must send a “Notice of Dispute” to their network’s manager. This notice should be a Word document, no more than 1,500 words, briefly describing the dispute. You can also include any relevant documents. All parties involved are required to participate in the initial steps of this program.

Step 2: Coordinator and Keystone Partnership Action
Upon receiving the Notice of Dispute, the network’s manager will, under normal circumstances, within two business days, forward the Notice to Keystone Partnership and also inform all other parties to the dispute that a dispute against them has officially been lodged. Keystone Partnership management will then engage LMA Legal as the neutral assessor.

Step 3: Responding to the Dispute
The other member involved has 14 days to send their “Response to the Notice of Dispute” to the network’s manager. This response should also be a short Word document, limited to 1,500 words, and can include necessary documents.

Step 4: LMA Legal’s Review and Resolution
After receiving documents from both parties, LMA Legal will review the matter. LMA Legal may request more information or clarification if needed. LMA Legal will then issue its “Resolution” within 14 days of receiving the Response to the Notice of Dispute.

Step 5: Acceptance and Confidentiality
All members must accept the Resolution and follow its terms. All disputes and NDRP details must be kept strictly private and confidential. Publicly discussing disputes, making inter-network arguments public, or engaging in personal attacks (including aggressive behavior, threats, defamation, or misrepresentation) will not be tolerated and can lead to immediate expulsion without a refund. Spreading or forwarding others’ private disputes will result in a warning, and a second instance may lead to expulsion.

Consequences for Not Following NDRP

Failing to participate in the dispute process can lead to expulsion from the network. Failing to follow LMA Legal’s findings and recommendations may also result in the termination of the non-compliant company’s membership. However, these consequences do not apply if one or more parties take the dispute to official arbitration or a court case in a proper jurisdiction (e.g., their own country, the other party’s country, or a third country where both parties have an agreement to adjudicate). The network emphasizes that legal disputes between members should be handled by qualified legal professionals or licensed arbitrators through recognized legal channels.

Think of this process like how international trade agreements are handled: instead of companies trying to resolve complex legal issues on their own, they rely on a trusted, neutral body (the network manager and Keystone Partnership) who then refers the matter to a specialized international law firm (LMA Legal). Everyone agrees to follow the law firm’s expert guidance to ensure the “trade dispute” is resolved efficiently and legally, which helps maintain trust and stability within the entire network.

AiO Regulations

General

NDRP Process:

Consequences for Not Following NDRP

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